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Shipping & Returns


Shipping Information

 Our shipping carrier is UPS or USPS depending on the destination. We do not deliver to PO Boxes, so please use a physical mailing address for shipping.

Order Fulfillment
Orders take up to 24 hours to process before shipping. Most orders will ship within 3 business days, excluding holidays. Orders placed over the weekend will ship within 3 days of the following Monday, excluding holidays. Expedited orders (UPS 2-Day and UPS Overnight) receive priority processing. If your shipment requires special attention, we are more than happy to try our best to accommodate your special requests. Please contact our Customer Service Department with your needs and, if applicable, your order number at 1 (866) 940-2143 (BEBE) or snanvana@outlook.com

Domestic Shipping
Shipping to APO/FPO Addresses

Currently, all orders shipping to APO/FPO addresses ship free of charge.

Shipping to a Post Office (PO) Box

We do not offer shipping to PO Boxes at this time. Please use your actual address for shipping. Any orders entered with a PO Box shipping address will delay processing. If this poses an issue for you, please reach out to us at snanvana@outlook.com

Address Corrections / Undeliverable Addresses
Costs associated with incorrect addresses are charged by UPS and passed along to you, the customer.

Address corrections can be made, free of charge, before your order has shipped by contacting our Customer Service Department at snanvana@outlook.com. Orders already shipped requiring a change of address or a correction will incur a $17 intercept fee + an additional $6.95 shipping charge if the updated address is outside of the original ZIP Code entered at the time of shipment. In the event an order cannot be delivered and is returned, a $6.95 return shipping fee is charged. Upon receipt of the returned shipment you have the following options available:

Shipping Information

 Our shipping carrier is UPS or USPS depending on the destination. We do not deliver to PO Boxes, so please use a physical mailing address for shipping.

 

International Shipping
The following shipping services are available to international customers:

 • UPS Express Saver (1-3 day transit time)

 • UPS Expedited (3-5 day transit time)

 • UPS Standard — available ONLY to Canada & Mexico (5-7 day transit time)

Please note that not all services are available to all countries. During checkout, you can enter the destination country, state/province and postal code to get a quote and view available services to your destination.

Order History & Tracking
UPS offers a frequently updated, high visibility tracking service by visiting www.ups.com and entering the tracking number provided for your order. Initial tracking information can sometimes take up to 24 hours to update after your shipment has been processed.

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